IT Service Checklist for Small and Medium-Sized Businesses

Most business owners that rely on their IT have heard about managed It services. Many already subscribe to some form of outsourced IT service. It is one of the best ways to cut down your business’ operational costs while gaining value through the use of services that, if they were to be purchased intermittently, would cost a lot more. Today, we thought we’d list some of the most important variables you should consider if you are looking to choose a managed IT services provider.

Fast, Fast, Fast

If your business is going to use a service over hiring your own IT professionals,you have to know that the service provider can provide you with the reaction speed necessary to do the job. At Advanced Automation, we can do you one better. We use some of the most cutting edge management software available to monitor and maintain your hardware and network’s integrity, patch your software before there are problems, and do all of this proactively.

You need an IT service provider who can return your IT to an acceptable standard of working order as quickly as possible, but if it’s always working as intended, that would be better, no? Get proactive and forget downtime. 

Disaster Recovery

Many business owners don’t know how to identify a disaster, let alone have a disaster recovery platform in place. With a comprehensive IT services platform from Advanced Automation, you will. Not only does our managed IT service offering come with comprehensive backup and disaster recovery built in, it comes with the experience of our certified technicians who have seen everything and can get your business back up and running quickly after any type of disaster, whether it be malware, user error, or full-scale disaster. 

Employee Support

Your staff is going to have computer issues. It goes with the territory. Sometimes they lose their passwords, sometimes the printer won’t print, sometimes the computer they’re using sounds like a small prop plane. No matter what the problem is, Advanced Automation offers a comprehensive help desk platform. Giving your staff direct access to certified technicians can provide the answers they need or the remote help required to deal with 98-out-of-100 situations. 

Budget Planning

As mentioned above, our people have seen it all. Our consultants can help you plan out your IT budget for the year, to the dollar. In order to get control over your IT budget, you will need to have a strategy to not only support your staff, service the machines that you have in house, and handle your cloud and software vendor agreements, you will need a plan for the future. We can help you plan out every single aspect of your business’ IT, and do it cost effectively. 

Advanced Automation Managed IT: Peace of Mind

The bottom line, if you don’t have managed IT services, you should really consider it, and if you do have managed IT services, you should know that not all companies deliver equal services. At Advanced Automation, we take pride that our South East clients are better for having trusted us to look after their business’ IT. 

 If you would like to learn more about what we can do for your business, give us a call today at (770) 448-5400.