Real Time Live Help Desk Support

Fast, friendly support with agile solutions.

Our help desk service is a fast solution for your immediate computer issues. Remote access technology and a team of dedicated, locally based help desk engineers enable Advanced Automation, Inc. to minimize your downtime, perform routine maintenance and updates and provide on the fly training in addition to peace of mind . For our clients, the AAI help desk call center is more than a break/fix solution - it's an integral part of their IT strategy.

What distinguishes our technical support help desk solution from the others?

  • By hiring knowledgeable, friendly people and providing regular training, we deliver a help desk experience that is second to none.
  • Remote access technology that allows us to log on to your network and workstations and fix your issues without the need of an on-site visit. We will identify the cause of your problem and show you how we resolved it, so you can be prepared if a similar issue arises.
  • An in-depth ticketing and CRM system that assures your problems are rapidly responded to and the impact of computer issues are minimized. In our experience, 76% off all support calls are effectively resolved by the help desk engineers. That means you get your resolution faster and at a lower cost. If we can’t resolve your issue remotely, an engineer will be dispatched with the right parts and equipment to get you up and running – getting it right the first time.
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Advanced Automation strives to provide the best comprehensive IT, Computer, and Networking services to small businesses. We can handle all of your organization's technology challenges.

Contact Us
Contact Us

Learn more about what Advanced Automation can do for your business.

2065 Peachtree Industrial Court
Suite 201
Chamblee, GA 30341

Call us: (770) 448-5400

News & Updates
Advanced Automation is proud to announce the launch of our new website at The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for ...